Try to reproduce the problem. It's always frustrating for the customer if the problem doesn't happen when the plumber arrives.
When calling for service:
Describe the plumbing problem.
The more information you provide, the better prepared the technician will be upon arrival. There are numerous brands and parts, which makes it
difficult to carry them all on the truck. Provide as much information
as you can (i.e. size, part, model numbers, previous history, etc.)
Before the plumber arrives:
Remove or restrain large pets from area.
Empty cabinets and sinks where work is to be performed.
Clear a path to the water heater or crawl space entrance.
After the plumber arrives:
Briefly describe the problem and what has been done previously. This will speed up the work and help lower your plumbing bill.
Before the plumber leaves:
Inspect the work to ensure what you expected was done.
Ask questions about this or future projects.
Contact our office if you think of other questions. We are happy to help.
